R.E.M SPRING

All domestic orders can take up to 5 business days (Mon-Fri) after your order is processed. All International order can take up to 10 business days (Mon-Fri) after your order is processed. In most cases, it only takes 1-2 days to process your order. This Processing Time is completely separate from the Shipping Time, therefore, to estimate Delivery Time, please consider the following:   Processing Time + Shipping Time = Delivery Time.   Shipping Time depends on customer’s preference. You will be notified by e-mail once your order is shipped. In some instances, there may be unexpected delays.

If there is a prolonged delay in processing your order, you will be notified by e-mail or by phone. WE DO NOT PROCESS ORDERS ON WEEKENDS.  

Please note that your order and any information within your order cannot be changed or canceled. We understand sometimes you may want to cancel your order or you may change your mind; therefore, if you receive items that you do not want, you can return them for an exchange or refund - please refer to our Return Policy for procedures. However, if there is a problem, please contact us at 347.642.8024 or by email.

Please also note that handling charges do apply to all orders.

Your satisfaction is important to us when you shop at www.remspring.com. Merchandise can be returned for a defective exchange as long as a return request is submitted within 14 days from the date you receive your merchandise. Merchandise can also be returned for a as long as a return request to email….. is submitted within 14 days from the date you receive it. A fee may apply for refunds.

We test our products before we begin offering them for sale. We also inspect each piece of merchandise before we ship any orders. If you are unable to use the product, please contact us at 347.642.8024 or by email as we will be happy to assist you. R.E.M SPRING™, Inc. is not responsible for any damages that occur to devices or accessories during or after use.

Please notice that the return address may be different for different countries.

Defective merchandise can be exchanged for the same item as long as a return request is submitted within 14 days from the date you receive your merchandise. No exchanges will be made after this 14-day period. Any shipping charges are not refundable.

 Merchandise can be returned for a full refund as long as:

1.   A return request is submitted within 14 days from the date you receive your merchandise

2.   All shipping material, packaging, user manual(s), warranty card and included accessories, parts and supplies are included with the returned merchandise

3.   Return shipping charge is paid for by the customer

Any returned merchandise that do not satisfy the above conditions for a full refund are subject to a Return Fee charge. A Return Fee will be free on all merchandise that have an opened package, are used or missing shipping material, packaging, user manual(s), warranty card, accessories, parts and/or supplies.

No returns will be accepted for merchandise that are damaged, disfigured, scratched, abused or missing the original packaging. In this case, no refund or exchange will be honored and merchandise will be returned to the customer at the customer's expense. If the customer is not willing to pay for the shipping expense, merchandise will be discarded.

Please note, we may choose to refund the full amount of the returned merchandise if we determined that to be appropriate.

Refunds are issued in the same form of payment used for purchase usually within 14 days from the date the product was received at the appropriate distribution center.

Shipping cost will not be refunded.

If you have any questions, please contact us at 347.642.8024 or by email.

Safeguarding your privacy and the security of your personal information is important to us. Please take a few minutes to read the following policy so that you understand how we treat your personal information. As we continuously improve and expand our services, this policy might change. So please check it out periodically. If you have questions about our policy, please click on our customer feedback page to contact us via our electronic feedback form.

How we collect information about you.

We collect information in three ways:

We collect information that our customers supply to us.

We collect information from e-mails and other contacts sent to us by our customers and users of our website.

We collect information electronically on all users of our website, including customers, by means of cookies.

Further details are provided below.

What personal information we collect from our users.

When you set up an account at R.E.M SPRING to use our service, you are required to provide us with your full legal name, a valid credit card, e-mail address, full street address including city, state and zip code, and telephone number.

Every time you use our service, we collect information about the domain.com products you browse and the orders you place.

We collect additional information about how you use our website and service.

If you contact us by letter, phone at 347.642.8024, or e-mail through the contact information on the "Contact Us" page, we will collect your sender information and may collect the other information you voluntarily disclose to us.

Our use of cookies.

Like many websites on the Internet, our website uses cookies. Cookies are small strings of data placed on users' personal computer hard drives during the exchange of data that happens when your browser points to our website. Cookies enable a website to identify a user's browser as a previous visitor by means of a unique string of numbers assigned on a previous visit. Our cookies assist us in collecting information on what pages of our website you access or visit, and in recording any preferences you indicate on our website. We also use cookies to make your experience on R.E.M SPRING more personalized, and convenient.

Our cookies cannot and do not retrieve any other data from your hard drive or pass on computer viruses. If you are just browsing our website, a cookie identifies your browser and user id (and not your identity). If you place orders with us, we use cookies to assist in storing your preferences and recording other session information (a "session" is a single visit by you to our website).

How we store the information we collect.

We store the information you provide to us and the information we collect electronically in our computer databases. We own, maintain and operate our computer servers containing our databases. Access to our computer servers is controlled by firewalls and security gatekeepers.

How we use the information we collect.

We use the personal information about you stored in our member database in various ways. First, the next time you use our service, we will call up your information from our database to make processing your order faster and easier.

When you use your R.E.M SPRING account, we also keep track of your  preferences and choices and analyze that information. We do so in order to be able to e-mail to you special advertisements, offers and notices regarding brands and bags that seem to fit with your preferences.

We do aggregate information about how our service is used (without specific identification to any particular user) to be able to improve our service and make it more responsive to our customers' preferences. We also make such aggregate information (without identification to any specific individual) available to our affiliates in order to obtain information about products, services, offers and notices which we believe will be useful and informative to our website users. In an effort to maintain your desired expectation for customer satisfaction, we review all comments supplied by you to other third parties when you use the International Golf Rental & Sales website. By using this site, you consent to our review of such comments.

From time to time, we make our mailing list available to carefully screened companies whose products we believe will be of interest to you. We do not share email addresses for this purpose. If you prefer to have your name withheld, please contact us and let us know.

You can control how information about you is used.

You can also limit our communications directly to you. If you have a R.E.M SPRING account and do not want to receive e-mails telling you about our great deals in the future, please let us know. You can change your preferences, or opt out of receiving e-mails, at any time (except when you are in the process of placing an order).

R.E.M SPRING may from time to time send non-promotional e-mail to all registered users for the purpose of gathering and dispersing data to provide better services to our customers. Registered users will be under no obligation to reply or answer questions in said non-promotional e-mail. Non-promotional e-mail will include, but will not be limited to, surveys, maintenance notices and system updates.

Our policies may change.

This is our current privacy and security policy, but we reserve the right to change our website and this policy at any time. You should check this privacy policy periodically. If our policies regarding collection, storage and use of your information change, the information collected under prior policies will continue to be governed by those policies, unless we obtain your consent to use that information in new ways.

You can access your information.

Upon your request, we will provide you with access to your unique account-related information and information from contacts that we maintain about you. In your request, please provide us with your current specific contact information so that we can accurately check our records.

Please contact us with any questions or comments.

We want you to enjoy your use of R.E.M SPRING. service. If you have any questions, or believe that a violation of this policy may have occurred, please let us know. Our complete contact information is provided on the Contact Us page on our website at www.remspring.com.

For more information:

Your satisfaction is important to us when you shop at www.remspring.com. Merchandise can be returned for a defective exchange as long as a return request is submitted within 14 days from the date you receive your merchandise. Merchandise can also be returned for a as long as a return request to email….. is submitted within 14 days from the date you receive it. A fee may apply for refunds.

We test our products before we begin offering them for sale. We also inspect each piece of merchandise before we ship any orders. If you are unable to use the product, please contact us as we will be happy to assist you. R.E.M SPRING™, Inc. is not responsible for any damages that occur to devices or accessories during or after use.
Please notice that the return address may be different for different countries.

Exchanges
 Defective merchandise can be exchanged for the same item as long as a return request is submitted within 14 days from the date you receive your merchandise. No exchanges will be made after this 14-day period. Any shipping charges are not refundable.

 Refunds
 Merchandise can be returned for a full refund as long as:
1.   a return request is submitted within 14 days from the date you receive your merchandise
2.   all shipping material, packaging, user manual(s), warranty card and included accessories, parts and supplies are included with the returned merchandise
3.   return shipping charge is paid for by the customer
Any returned merchandise that do not satisfy the above conditions for a full refund are subject to a Return Fee charge. A Return Fee will be free on all merchandise that have an opened package, are used or missing shipping material, packaging, user manual(s), warranty card, accessories, parts and/or supplies.
No returns will be accepted for merchandise that are damaged, disfigured, scratched, abused or missing the original packaging. In this case, no refund or exchange will be honored and merchandise will be returned to the customer at the customer's expense. If the customer is not willing to pay for the shipping expense, merchandise will be discarded.
Please note, we may choose to refund the full amount of the returned merchandise if we determined that to be appropriate.
Refunds are issued in the same form of payment used for purchase usually within 14 days from the date the product was received at the appropriate distribution center.
Shipping cost will not be refunded.

If you have any questions, please contact us at 347.642.8024.

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